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ShoreTel physical phone shows Anonymous

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ShoreTel physical phone shows Anonymous

Postby chicagotech » Wed Dec 13, 2017 4:36 pm

Situation: The ShoreTel Connect shows one user is available, but the physical phone shows Anonymous.

Troubleshooting: Make sure the phone is setup coorectly in the ShoreTel server. in our case, the Primary phone port is setup 00-10-49-26-C5-C1, but it using 00-10-49-38-T5-09. Click GO PRIMARY PHONE that fixed the problem.

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chicagotech
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