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Can't scan Kyocera Multifunction network shared Folder

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Can't scan Kyocera Multifunction network shared Folder

Postby guest » Mon Oct 24, 2011 10:54 pm

Q: When scanning a document in Kyocera Multifunction printer, I get can't connect or error 1102. The port 139 is open and I can save file to the network shared folder from a remote computer. All credentials, path and computer name/IP are correct. Why.

A: You may need to open port 445. Quoted form the Intrenet:

Recently, we migrated a client from Small Business Server 2003 to Small Business Server 2008. The client has Kyocera KM series multifunction print devices (copy, scan, print, fax).

For some time, they were using an application on the device called KYOcapture. However, this application was not stable and was difficult to update with new configuration information like a new scan to folder setting or user account. In contacting their printer vendor, Electro Graphic Products - http://egp-mita.com/, I discovered the ease with which this otherwise complicated scenario could be configured with the SMB protocol to a network file share.

While this was a breeze to setup with SBS 2003, after the migration to SBS 2008, the scan to folder feature stopped working. The machine would say that error 1102 occurred and that the machine “could not connect”. After troubleshooting, I called EGP again and discovered that the SMB port from the device to the server changed from 139 (File and Printer Sharing) to port 445.

All that was needed was to add :445 after the hostname field when setting up the address book entry.

Problem solved.
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