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BlackBerry Controller service fails to start error code 5003

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BlackBerry Controller service fails to start error code 5003

Postby guest » Fri Nov 12, 2010 12:01 pm

Situation: when attempting to start BlackBerry Controller service, you may receive thismessage: "Windows could not start the BlackBerry Controller on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 5003". Also there are Windows Event ID 20000 and 10000.

Cause:
Microsoft security bulletin MS08-37 causes the Domain Name System to bind to the internal port that BlackBerry Controller uses to connect to other BlackBerry Enterprise Server services. As a result, BlackBerry Controller generates a service-specific error code 5003 and fails to start. You can see the following errors in the BlackBerry Controller log file which is located in c:\program files>Research In Motion>BlackBerry Enterprise Server>Log:
[20000] (08/13 03:33:08.453):{0xE00} LogReceiver: Failed to bind a socket
[10000] (08/13 03:33:08.453):{0xE00} Could not start the syslog receiver subsystem, exiting...
[50091] (08/13 03:33:08.453):{0xE00} Stopping BlackBerry Agent Controller
[50093] (08/13 03:33:08.453):{0xE00} BlackBerry Agent Controller Stopped

Resolution:

1.Reserve the port that is being utilized by the other application.
Windows Server 2003 or Windows XP Professional
Start Registry Editor (Regedit.exe).
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters
On the Edit menu, point to New, and then click Multi-string Value.
Right-click the new value, click Rename, type ReservedPorts, and then press ENTER.
Double-click the ReservedPorts value, type the range of ports: 4070-4071.

2.Change the value of the Syslog User Datagram Protocol (UDP) port using the following two registry keys to use the same ports that you reserved (4070 and 4071).
•HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents\SysLogHost
•HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Logging Info\Mailbox Agent\SysLogHost

3.Restart the BlackBerry Enterprise Server.
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