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BlackBerry Controller service fails to start error code 5003

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BlackBerry Controller service fails to start error code 5003

Postby guest » Fri Nov 12, 2010 12:01 pm

Situation: when attempting to start BlackBerry Controller service, you may receive thismessage: "Windows could not start the BlackBerry Controller on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 5003". Also there are Windows Event ID 20000 and 10000.

Microsoft security bulletin MS08-37 causes the Domain Name System to bind to the internal port that BlackBerry Controller uses to connect to other BlackBerry Enterprise Server services. As a result, BlackBerry Controller generates a service-specific error code 5003 and fails to start. You can see the following errors in the BlackBerry Controller log file which is located in c:\program files>Research In Motion>BlackBerry Enterprise Server>Log:
[20000] (08/13 03:33:08.453):{0xE00} LogReceiver: Failed to bind a socket
[10000] (08/13 03:33:08.453):{0xE00} Could not start the syslog receiver subsystem, exiting...
[50091] (08/13 03:33:08.453):{0xE00} Stopping BlackBerry Agent Controller
[50093] (08/13 03:33:08.453):{0xE00} BlackBerry Agent Controller Stopped


1.Reserve the port that is being utilized by the other application.
Windows Server 2003 or Windows XP Professional
Start Registry Editor (Regedit.exe).
Locate and then click the following registry subkey:
On the Edit menu, point to New, and then click Multi-string Value.
Right-click the new value, click Rename, type ReservedPorts, and then press ENTER.
Double-click the ReservedPorts value, type the range of ports: 4070-4071.

2.Change the value of the Syslog User Datagram Protocol (UDP) port using the following two registry keys to use the same ports that you reserved (4070 and 4071).
•HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents\SysLogHost
•HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Logging Info\Mailbox Agent\SysLogHost

3.Restart the BlackBerry Enterprise Server.
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