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Can't access ADFS server when login Office 365 - Resolution with screenshots

Situation: The client run two ADFS servers to sync with office 365. The user reports that she could not login Office 365.

Troubleshooting: After searching the errors in both ADFS servers, we see many errors like this one in ADFSProxy

Log Name: AD FS 2.0/Admin
Source: AD FS 2.0
Date: 7/15/2015 9:12:53 AM
Event ID: 364
Task Category: None
Level: Error
Keywords: AD FS
User: NETWORK SERVICE
Computer: ADFSProxy
Description:
Encountered error during federation passive request.

Additional Data

Exception details:
System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException for the fault code and detail. ---> System.ServiceModel.FaultException: An error occurred when verifying security for the message.
--- End of inner exception stack trace ---

Server stack trace:
at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply(Message reply, SecurityProtocolCorrelationState correlationState, TimeSpan timeout)
at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Dispatcher.RequestChannelBinder.Request(Message message, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
at Microsoft.IdentityServer.Protocols.PolicyStore.IPolicyStoreReadOnlyTransfer.GetState(String serviceObjectType, String mask, FilterData filter, Int32 clientVersionNumber)
at Microsoft.IdentityServer.PolicyModel.Client.PolicyStoreReadOnlyTransferClient.GetState(String serviceObjectType, String mask, FilterData filter, Int32 clientVersionNumber)
at Microsoft.IdentityServer.ProxyConfiguration.ProxyConfigurationReader.GetServiceSettingsData()
at Microsoft.IdentityServer.ProxyConfiguration.ProxyConfigurationReader.GetFederationPassiveConfiguration()
at Microsoft.IdentityServer.Web.PassivePolicyManager.GetIssuerFriendlyName()
at Microsoft.IdentityServer.Web.FederationPassiveAuthentication.GetIssuerFriendlyName()

System.ServiceModel.FaultException: An error occurred when verifying security for the message.

Troubleshooting:

1.       Test the connection. Run AD FS 2.0 Federation Server Proxy Configuration Wizard.


 

Enter AD FS server, for example adfs.chicagotech.net to test connection.

 

2.       If it didn’t pass the test, continue to complete the Server proxy Configuration. Then check the Event Viewer for any errors.

 

3. Restarting both servers fix the problem.

4. restart ADFS services on both servers fixes the problem.

Contact a consultant

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