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Email doesn't work after adding a new Internet connection FatPipe Warp - Resolution with screenshots

Situation: The client has a FatPipe Warp for redundancy. After they added a new Internet connection to WAN1, some users have a problem to access the Office 365.

Troubleshooting: In the Outbound Policy Routing Rule, the Mail rule was setup Interface Specific in Traffic Priority and WAN1 is off so that some users who connect to the WAN1 don't allow to pass through port 25. There are two resolutions for fixing this issue. 1. Setup Traffic Mode to use Interface Priority. 2. Keep using Interface Specific in Traffic Mode, but enable WAN1 to allow pass through port 25.


 

 

 

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