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Exchange 2010 DAG Copy Status: ServiceDown

We have an Exchange 2010 clustering environment with 4 Virtual Machines in 2 Hyper-V servers. The 4 Exchange servers are exch-mail01, exch-mail02, exch-xas01 and exch-cas02. We have a replication issue and the Copy Status shows ServiceDown as shown below screenshots

Case 1: The other Exchange server is down.

Case 2: The two Exchange servers have communication issue.

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