Email messages blank in Entourage
We have the messages blank in
Entourage issue as below from apple forums. We haven’t installed KB911829.
Any suggestion?
Q: When receiving certain messages from PC Outlook 2000 users the message
only shows a blank line in Entourage, either X or 2004.
When email is accessed via the webinterface the message content is there. If
the message is accessed via a Outlook client on a PC the content is there.
This all started happening around the first of May.
Changed font settings, rebuild database, checked fonts on different systems
and all the same issues.
Any suggestion would be appreciated.
A: It is a patch for Exchange that affects OWA.
OWA does not put an HTML header tag at the end of the messages and Entourage
cannot figure it out what to do with it.
Microsoft is aware of the issue and plan a fix, but didn't say when. You can
uninstall the patch, but that causes a registry issue that you will need to
fix.
The update is KB911829 and it is an update that doesn't address a security
threat and can be removed. To remove the update, open the Exchange's Windows
directory and find the compressed folder for the update. It is probably
going to be called $NTUninstallKB911829$ in that you'll find a spuninst
folder, and then the service pack uninstall program: spuninst.exe This does
required taking down the exchange server to uninstall the update and
probably a reboot- so make sure you are ready to do that before attempting
to remove the update.
Update: Version
2 of Exchange KB 911829 update fixes the problems
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